PRIVACY POLICY | BlackYard Logistics

Last updated: 15 September 2026

BlackYard respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, enquire about our services or work with us.

1. Who we are

BlackYard is a specialist brand of FD Platinum Limited, providing discreet logistics, moving, storage and related services to private and professional clients.

FD Platinum Limited, trading as BlackYard, is the data controller responsible for the personal information covered by this Privacy Policy.

Our registered address is:

FD Platinum Limited
Unit 9, The Cedars
The Willows Business Park
Pattenden Lane
Marden
Kent
TN12 9QJ
United Kingdom

For general privacy enquiries, you can contact us at:

Email: info@blackyardlogistics.com

Website: www.blackyardlogistics.com

Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions relating to this Privacy Policy and our data protection practices.

You can contact the DPO at:

Data Protection Officer (DPO)
Number One, Vicarage Lane
London
E15 4HF
United Kingdom

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator. We would, however, appreciate the opportunity to address any concerns directly first.

2. Information we collect

The personal information we collect depends on how you interact with us and the services you require.

This may include:

Identity information

Your name, title and, where necessary for a particular service, other information required to identify you.

Contact information

Your email address, telephone number, postal address and other contact details.

Enquiry and service information

Information you provide when contacting us or requesting a service, including information about your requirements, locations, property, items being transported or stored, relevant dates and other information necessary to understand or fulfil your requirements.

Client and transaction information

Information relating to services we provide to you, including correspondence, quotations, service records, invoices and payment records.

BlackYard does not currently take payments directly through this website.

Business information

Your employer or organisation, job title and professional contact information where you interact with us in a business or professional capacity.

Technical and usage information

Information about how you access and use our website, which may include your IP address, browser and device information, approximate location derived from your IP address, pages visited and information about how you interact with the website.

We may collect this information using technologies and services including Wix Analytics and Google Analytics, subject to the cookie choices available to you.

Marketing information

Information about your preferences for receiving communications from us and information relating to your interactions with our marketing communications.

Communications

Records of correspondence and communications with us, including communications by email, telephone, website forms and other authorised communication channels.

We aim to collect only the personal information reasonably necessary for the relevant purpose.

3. Sensitive and confidential information

The nature of BlackYard's services means that, in some circumstances, clients may need to provide information that is sensitive, confidential or requires a higher degree of protection.

We do not routinely request special category personal information through our public website forms.

Where sensitive information is necessary for us to understand or deliver a particular service, we may arrange for that information to be provided through an appropriate secure communication method rather than through a standard website form or ordinary communication channel.

Where we process special category personal information, we will only do so where we have both an appropriate lawful basis and, where required, an additional legal condition for processing that information.

We ask that sensitive personal information is not submitted through our general website contact forms unless specifically requested by us.

4. How we collect your information

We may collect personal information:

directly from you when you contact us, complete a website form, make an enquiry or use our services;
during our correspondence and ongoing relationship with you;
from an organisation or person arranging services on your behalf, such as an employer, representative, family office, relocation provider or professional adviser;
from logistics partners, agents and other service providers involved in arranging or delivering a service;
from publicly available sources where appropriate; and
automatically when you use our website through cookies and similar technologies.

Information submitted through the BlackYard website may be processed and stored using Wix and Zoho CRM as part of our enquiry and client-management processes.

Where personal information is provided to us by another person or organisation, we use it only where we have an appropriate reason to do so.

5. How and why we use your information

We only use personal information where we have a lawful reason to do so.

Responding to enquiries and preparing quotations

We use identity, contact and enquiry information to respond to questions, understand requirements, discuss potential services and prepare quotations.

Lawful basis: taking steps at your request before entering into a contract and/or our legitimate interests in responding to enquiries and developing our business.

Providing and managing our services

We use information about you and your requirements to arrange, coordinate and deliver services, communicate with you and manage our relationship.

Lawful basis: performance of a contract with you, taking steps before entering into a contract and/or our legitimate interests in providing and administering our services.

Where a service is arranged by an organisation or another person on your behalf, we may rely on our legitimate interests and those of the organisation or person arranging the service.

Coordinating logistics and specialist services

We may use and share relevant information with logistics teams, suppliers, agents and specialist partners where this is necessary to arrange or deliver the requested service.

We seek to limit the information shared with each provider to what is reasonably necessary for their role in providing the service.

Lawful basis: performance of a contract and/or our legitimate interests in effectively coordinating and delivering our services.

Managing our business and client relationships

We use information where necessary for administration, client relationship management, accounting, record keeping, service management, quality control, business continuity and the establishment, exercise or defence of legal claims.

Lawful basis: our legitimate interests in operating and protecting our business and, where applicable, compliance with legal obligations.

Website operation, security and analytics

We may process technical and usage information to operate and protect our website and systems, understand how our website is being used and improve its performance and usability.

We currently use Wix Analytics and Google Analytics.

Where the use of analytics or similar technologies requires consent, those technologies will be subject to the cookie consent choices available on our website.

Lawful basis: our legitimate interests in operating, securing and improving our website and/or consent where required.

Marketing and business development

We may use appropriate contact and business information to communicate about BlackYard services and other relevant information.

Our email marketing communications may be managed using Zoho Campaigns.

We will only send electronic marketing communications where permitted by applicable data protection and electronic communications laws.

You can unsubscribe from marketing communications at any time.

Lawful basis: consent and/or our legitimate interests in promoting and developing our business, as applicable to the particular communication and recipient.

Legal and regulatory requirements

We may use or disclose information where necessary to comply with applicable laws, regulations, customs requirements, court orders or lawful requests from authorities.

Lawful basis: compliance with a legal obligation and/or our legitimate interests in protecting our legal rights.

6. Marketing communications

We may occasionally send information about BlackYard's services to clients, prospective clients and professional contacts.

For individuals, we will obtain consent where required or rely on another applicable permission under electronic marketing law, such as where the requirements of the existing-customer exemption are satisfied.

Different rules may apply to marketing sent to corporate organisations and professional contacts.

Every BlackYard marketing email will provide an appropriate means of opting out of future marketing communications.

You can also ask us to stop sending marketing communications at any time by contacting info@blackyardlogistics.com.

We may retain limited information about an opt-out request so that we can ensure your preference continues to be respected.

We do not sell personal information to third parties for their own marketing purposes.

7. Who we share information with

We do not sell personal information.

Where necessary, we may share relevant personal information with:

international and domestic logistics teams;
moving, transport, freight, shipping and storage providers;
specialist agents, contractors and service partners;
customs brokers, customs authorities and other organisations involved in international movements;
insurers and professional advisers;
IT, website, cloud, communications and data-management providers, including providers supporting our Wix and Zoho systems;
companies within our corporate group where there is a legitimate business need;
government departments, regulators, law enforcement agencies, courts or other authorities where required or permitted by law; and
another organisation in connection with a restructuring, merger, acquisition or sale of all or part of our business, subject to appropriate confidentiality and data protection requirements.

Our approach is to provide third parties with only the information reasonably necessary for the purpose for which they are involved.

Where an organisation processes personal information on our behalf, we require appropriate data protection, confidentiality and security arrangements.

8. International logistics and data transfers

BlackYard provides international logistics services. Delivering a service may therefore require relevant personal information to be made available to logistics teams, agents, suppliers, customs organisations or other service providers outside the United Kingdom.

Some of the technology and cloud services used to operate our business may also involve personal information being processed or stored outside the UK.

We seek to minimise the personal information transferred internationally and provide overseas partners only with information reasonably necessary to perform their role.

Where UK data protection law treats the disclosure as a restricted international transfer, we will ensure an appropriate transfer mechanism is available.

Depending on the destination and circumstances, this may include:

transferring information to a country or recipient covered by UK adequacy regulations;
using appropriate contractual or other safeguards recognised under UK data protection law; or
relying on another legally permitted basis for a particular transfer where applicable.

Where appropriate, you can contact us for further information about the safeguards applying to your personal information.

9. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where information needs to be retained to meet legal, regulatory, accounting, tax, insurance or reporting requirements or to establish, exercise or defend legal claims.

When deciding how long to retain information, we consider:

the nature, amount and sensitivity of the information;
the purpose for which it was collected;
whether we continue to need the information for that purpose;
the nature and duration of our relationship with you;
applicable legal, regulatory, contractual and insurance requirements; and
the potential risk associated with retaining or deleting the information.

Financial and transaction records may be retained for the periods required by applicable tax and accounting laws.

Marketing information may be retained while we have an appropriate reason to communicate with you. Where you opt out of marketing, we may retain limited information necessary to record and respect that preference.

When personal information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.

10. Keeping your information secure

Privacy, confidentiality and discretion are important to the way BlackYard operates.

We use appropriate organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Where particularly sensitive or confidential information is required in connection with a service, we may use secure communication methods incorporating encryption or other appropriate security measures.

Access to personal information is restricted to people and organisations with a legitimate need to use it. Third parties processing information on our behalf are expected to maintain appropriate security and confidentiality measures.

While no system for transmitting or storing information can be guaranteed to be completely secure, we take the sensitivity of the information and associated risks into account when determining appropriate safeguards.

11. Cookies and analytics

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate correctly. Others may be used to understand how visitors interact with the website and help us improve its performance.

Our website uses Wix Analytics and Google Analytics.

Where required by applicable law, analytics and other optional cookies will only be used after you have made the relevant choice through our cookie consent mechanism.

You can change your cookie preferences using the cookie controls available on our website.

For further information about the cookies and technologies used on this website, please see our Cookie Policy.

12. Your data protection rights

Depending on the circumstances and how we use your personal information, UK data protection law may give you the right to:

Request access

Ask us for a copy of the personal information we hold about you.

Request correction

Ask us to correct personal information that is inaccurate or complete information that is incomplete.

Request deletion

Ask us to delete your personal information in certain circumstances.

Request restriction

Ask us to restrict the way we use your personal information in certain circumstances.

Object to processing

Object to our use of your personal information in certain circumstances, including where we rely on legitimate interests.

Data portability

Ask us to provide certain personal information to you or another organisation in a structured, commonly used and machine-readable format where this right applies.

Withdraw consent

Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

These rights are not absolute and their availability depends on the circumstances and our lawful basis for processing.

Your right to object

You have the right to object in certain circumstances where we process your personal information on the basis of legitimate interests.

You have the right to object at any time to the use of your personal information for direct marketing.

To exercise any of your rights, contact us at info@blackyardlogistics.com or contact our Data Protection Officer using the details in Section 1.

You will not normally have to pay a fee to exercise your data protection rights. We may need to request information from you to confirm your identity before responding to a request.

13. Automated decision-making

We do not currently make decisions about individuals based solely on automated processing where those decisions produce legal or similarly significant effects.

If this changes, we will update this Privacy Policy and provide the information required by applicable data protection law.

14. Third-party websites

Our website may contain links to websites operated by other organisations.

We do not control those websites and are not responsible for their privacy practices. We recommend reviewing the privacy information provided by a third-party website before providing personal information to it.

15. Children

Our website and services are not directed at children.

Information relating to children may occasionally be provided to us by a parent, guardian, employer or other authorised person where necessary to provide a service involving a family or dependent.

Where this occurs, we will handle the information appropriately and only for the purposes for which it is required.

16. If you choose not to provide information

In some circumstances, we need certain personal information in order to provide a requested service, enter into or perform a contract, or comply with a legal requirement.

If you do not provide information that is necessary for these purposes, we may be unable to provide some or all of the requested service. We will explain this where relevant.

17. Complaints

If you have concerns about the way we handle your personal information, please contact us or our Data Protection Officer so that we have an opportunity to address them.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Further information is available at www.ico.org.uk.

18. Changes to this Privacy Policy

We keep this Privacy Policy under review and may update it from time to time to reflect changes to our services, business practices, technology or legal requirements.

The latest version will be published on this page. The date at the top of the policy indicates when it was last updated.

For questions about this Privacy Policy or the way BlackYard handles personal information, please contact:

BlackYard
FD Platinum Limited
Unit 9, The Cedars
The Willows Business Park
Pattenden Lane
Marden
Kent
TN12 9QJ
United Kingdom